Toyota RAV4 (XA40) 2013-2018 Service Manual: Customer problem analysis

Toyota RAV4 (XA40) 2013-2018 Service Manual / Introduction / How to troubleshoot ecu controlled systems / How to proceed with troubleshooting / Customer problem analysis

Hint:

In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference.

Past problems that seem unrelated may also help in some cases.
The following 5 items are important points in the problem analysis:

Toyota RAV4. How to proceed with troubleshooting

Operation flow

Hint: Perform troubleshooting in accordance with the procedures below. The following is an outline of basic troubleshooting procedures. Confirm the troubleshooting procedures for the circuit you a ...

Symptom confirmation and diagnostic trouble code

Hint: The diagnostic system in the rav4 has various functions. The first function is the diagnostic trouble code (dtc) check. A dtc is a code stored in the ecu memory whenever a malfunction ...

Other materials:

Changing the display
The multi-information display is operated using the meter control switches. Scroll the screen*/switch the display*/move the cursor Press: Enter/Set Press and hold: Reset/Display customizable items Return to the previous screen Call sending/receiving and history display (if equipped) Linke ...

Enabling/Disabling the Parking Support Brake
The Parking Support Brake can be enabled/disabled on the screen of the multi-information display. All of the Parking Support Brake functions (static objects and rear-crossing vehicles) are enabled/disabled simultaneously. When the Parking Support Brake is disabled, the PKSB OFF indicator illuminat ...

Problem symptoms table (2006/01- )
Hint: Use the table below to help determine the cause of the problem symptom. The potential causes of the symptoms are listed in order of probability in the "suspected area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. R ...