Toyota RAV4 (XA40) 2013-2018 Service Manual: Customer problem analysis

Toyota RAV4 (XA40) 2013-2018 Service Manual / Introduction / How to troubleshoot ecu controlled systems / How to proceed with troubleshooting / Customer problem analysis

Hint:

In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference.

Past problems that seem unrelated may also help in some cases.
The following 5 items are important points in the problem analysis:

Toyota RAV4. How to proceed with troubleshooting

Operation flow

Hint: Perform troubleshooting in accordance with the procedures below. The following is an outline of basic troubleshooting procedures. Confirm the troubleshooting procedures for the circuit you a ...

Symptom confirmation and diagnostic trouble code

Hint: The diagnostic system in the rav4 has various functions. The first function is the diagnostic trouble code (dtc) check. A dtc is a code stored in the ecu memory whenever a malfunction ...

Other materials:

Wireless remote control/electronic key battery
Replace the battery with a new one if it is depleted. ■If the key battery is depleted The following symptoms may occur: The smart key system (if equipped) and wireless remote control will not function properly. The operational range will be reduced. Items to prepare Prepare the following be ...

Diagnostic trouble code chart (2006/01- )
Hint: When the air conditioning system functions properly, dtc b1400/00 is output. Hint: *1: Dtc b1422/22 (compressor lock sensor circuit) is indicated only for a currently occurring malfunction for 2grfe. To confirm dtc b1422/22, perform the following steps: With the ignition swit ...

If your vehicle needs to be towed
If towing is necessary, we recommend having your vehicle towed by your Toyota dealer or commercial towing service, using a wheel-lift type truck or flatbed truck. Use a safety chain system for all towing, and abide by all state/provincial and local laws. Situations when it is necessary to contact d ...