Toyota RAV4 (XA40) 2013-2018 Service Manual: Customer problem analysis

Toyota RAV4 (XA40) 2013-2018 Service Manual / Introduction / How to troubleshoot ecu controlled systems / How to proceed with troubleshooting / Customer problem analysis

Hint:

In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
Gather as much information as possible for reference.

Past problems that seem unrelated may also help in some cases.
The following 5 items are important points in the problem analysis:

Toyota RAV4. How to proceed with troubleshooting

Operation flow

Hint: Perform troubleshooting in accordance with the procedures below. The following is an outline of basic troubleshooting procedures. Confirm the troubleshooting procedures for the circuit you a ...

Symptom confirmation and diagnostic trouble code

Hint: The diagnostic system in the rav4 has various functions. The first function is the diagnostic trouble code (dtc) check. A dtc is a code stored in the ecu memory whenever a malfunction ...

Other materials:

Rear window and outside rear view mirror defoggers
These features are used to defog the rear window, and to remove raindrops, dew and frost from the outside rear view mirrors (if equipped). Vehicles with a manual air conditioning system On/off The defoggers will automatically turn off after approximately 15 minutes. Vehicles with an au ...

Using the “setup” menu (“bluetooth*” menu)
Registering a bluetooth® device in the system allows the system to function. The following functions can be used for registered devices: Functions and operation procedures Press the “setup” button and select “bluetooth*” using the “tune•scroll” knob. Press the knob and sele ...

Unlocking and locking the doors
Front doors Grip the driver’s door handle to unlock the door. Grip the passenger’s door handle to unlock all the doors.* Make sure to touch the sensor on the back of the handle. The doors cannot be unlocked for 3 seconds after the doors are locked. *: The door unlock settings can be ...